SHIPPING INFORMATION

• We ship all orders with USPS and ship from Los Angeles, CA. Actual delivery date may vary depending on origin, destination, Post Office acceptance date and time, and other conditions, with no guarantees.

• All orders are shipped Monday through Friday. Unfortunately, we cannot process orders on weekends or holidays.

• Sorry, we can only ship to one address per order.

  
  

PROCESSING TIME

 **Please note that process time does NOT include shipping time**. Each press-on set created by Craved Nailz are hand designed and do take time to be made. Current processing time for all handmade sets can take up to 2 weeks excluding weekends and holidays.

SHIPPING ADDRESS

Please provide accurate city, state, zip code and apt. # if applicable, and be sure to double check that all fields have correct information. Abbreviations, misspellings and other typos that result in delivery errors might be shipped back to us. Note: We do not cancel orders, so please make sure to double check your address before submitting your order. 

BILLING ADDRESS

Please verify that your billing information matches your credit card billing address. Name/street/city/state/zip/apt #, address must match EXACTLY, with no typos or misspellings. If any numbers are different, the order cannot be processed. Be sure to correctly spell city names and avoid abbreviations unless that is how this information appears on your statement. (Contact your financial institution to verify the exact billing address of your credit card account.)

MISSING/LOST PACKAGES, DAMAGED/STOLEN ITEMS

In order to prevent fraudulent claims, we cannot be responsible for packages once in the possession of the USPS service. If your package is stolen/lost or damaged by USPS we cannot replace the items. All lost packages are the responsibility of USPS. Please contact the nearest USPS to resolve any shipment issues. 

Pleas inspect your order thoroughly upon receiving it and reach out to us immediately if the item is defective, damaged or you received the wrong item, so that we can evaluate the issue and make it right.

ORDER CONFIRMATION

Once you successfully place your order, you will receive an e-mail with the details including order number (the same number that appeared on our website after successful submission of an order), product details, prices, any promo codes or coupons, your ship-to and bill-to information, and the shipping method. This order confirmation e-mail is your receipt and can be printed for your records.

CHANGES & CANCELLATIONS

To cancel your order, please email us at cravednailz@gmail.com. We can’t process orders cancelled on Saturdays, Sundays or holidays, but we will notify you on the following business day. Once the order has shipped, we are not able to cancel or accept changes to orders. Please email to cancel and/or reorder your item(s). Unfortunately, once an order is confirmed no changes (email address, mailing address, or order quantities and details) can be made.